Turn recurring tickets
into trackable issues
AI automatically finds duplicate & recurring support tickets in monday.com and groups them into one trackable issue — so your team stops solving the same problem ten times.
Get it on the monday marketplace Built for monday.com · 14-day free trialWatch SmartThread work
From duplicate tickets to one trackable issue — in under two minutes.
Stop fixing the same problem twice
The same printer, VPN, or login problem comes in as 10 separate tickets, gets handled 10 times, and nobody sees the pattern. SmartThread connects the dots.
AI duplicate detection
Semantic matching reads each ticket's title and description to find the ones that are really the same underlying problem — not just keyword matches.
Trackable issues
Group related tickets into a single issue with a live ticket count, status rollup, and first/last-seen dates.
Ticket Overview
A clean overview on every ticket — status, assignee, date and description at a glance, with a link back to the original.
Works with your board
No restructuring. Map your own Description, Status, Assignee and Date columns in a one-time setup and you're live.
Three steps
Open a ticket
SmartThread suggests the issue it belongs to, with a match score.
Group it
One click to link it — or group several tickets into a brand-new issue.
Track the issue
See every related ticket, its status rollup and live count in one place.
Ready to tame your ticket queue?
Install SmartThread and turn recurring tickets into trackable issues today.
Get it on the monday marketplace